Site wont let me download pdf files network issues

 · Let me know if my below understanding is correct: Issue does not look to be Adobe Reader version specific as you are experiencing the same issue for earlier Adobe Reader versions too. Can you please verify the behavior of Non PDF files at your end. Like try .  · PDF Documents Won't Download. When I click on a PDF document, the web site opens up a new tab and puts the PDF in the new tab. From there, I can scroll the PDF and zoom in and out of the PDF. However, Download or View in Preview icons (located bottom center of the page) nothing happens. The file does not download, nor will it open in preview.  · If you still have problems downloading a file after running through these steps, please run a connection diagnostics test from within your Box account. Once you have done this, please submit a support ticket and let us know you have run a connection diagnostics test.

These PDF files don't get looked at, they are sent straight to the agency or printer. It would be far better if designers created PDF files and then made a proof of these files. This way the consistency between supplied file and proof is much better! Troubleshooting bad PDF files. Many of the above issues can be fixed with Adobe Acrobat. If you have selected Always open in Adobe Reader option while downloading PDF file in Microsoft Edge, you may want to try is, if you are able to see the download of PDF files (before it launches in Edge), you can click on the Ellipsis () next to the file that is downloading and uncheck the "Open with System viewer". Look for Protect me on the Web; Add WebAdvisor extension on Chrome and Edge; Try to download the files that were failing before; Let us know the outcome. If the issue still occurs, as already mentioned, please wait for the updates. Regards, Madhan M.

If you still have problems downloading a file after running through these steps, please run a connection diagnostics test from within your Box account. Once you have done this, please submit a support ticket and let us know you have run a connection diagnostics test. The usual cause for the problem is your antivirus unnecessarily scanning the sites’ certificated which slows down the process of requesting files from the servers which, in effect, can cause the Download Failed: Network Error to appear on Google Chrome. Try the download again from a different location (a different WiFi network, for example). If you are trying to download using a wireless connection, try the download over a wired connection. Troubleshoot hard drive issues.